Shipping & returns

Delivery times

• Spain (mainland): 2-4 working days.
• Everywhere else in the world: 1-2 weeks.

You'll get an email with your tracking number as soon as your order leaves us.

Shipping costs

Shipping is charged separately and calculated from your delivery address. You always see the exact amount before paying, so there are no surprises at checkout.

Outside Spain, shipping is a flat rate equivalent to $15 and it's free over $100 (or the equivalent in your currency).

Duties and customs

Orders shipped outside the European Union may be subject to import duties or taxes set by the destination country. These are not included in the price and are paid by the recipient on delivery.

Returns: we don't accept returns

Every piece is assembled and packed by hand after you order: we prepare the reinforced backing, select and sort the gems and build the box specifically for that order. Because the piece is made for you and cannot be resold, we don't accept returns or exchanges due to a change of mind once the purchase is made.

This policy is what allows us to work in short runs, keep the level of finish and avoid surplus. Thank you for understanding and for supporting a handmade project.

Cancellations

We can only cancel an order that hasn't entered production yet. Write to us as soon as possible after buying, with your order number, and we'll do everything we can — though we can't guarantee it.

Design or address changes

We know mistakes happen. We look at design, size or delivery address changes case by case, as long as you tell us before the piece leaves the studio.

Custom pieces

Custom pieces are made from your photograph and your instructions, so they are expressly excluded from any return or cancellation once the preview is approved.

Parcels returned to sender

If a parcel comes back to us because of an incorrect or incomplete address, or because it wasn't collected in time, re-shipping is at the customer's expense. Please check your details carefully before confirming your order.

We do respond if something's wrong

If your piece arrives faulty, damaged in transit, with missing material or isn't the one you ordered, let us know within 48 hours of delivery with photos of the piece and the packaging. We'll replace it or refund you at no cost to you.

Legal note: as handmade made-to-order products and items personalised to the customer's instructions, these goods are excluded from the statutory right of withdrawal. This does not affect the legal guarantee of conformity.